FAQ

FAQ | MIOYES LTD
Welcome to MIOYES LTD, we are committed to providing you with high-quality vases and quality services. If you have any questions during the shopping process, here are some answers to common questions:

🏷️ 1. What products do you sell?
We specialize in selling vases of various styles and materials, which are both beautiful and practical, suitable for home, office or gift decoration purposes.

📦 2. How long does it take to ship?
We will ship within 1-3 working days after the payment is successfully made. You will receive a tracking information email after shipment.

🚚 3. How much is the shipping cost?
UK local orders: £5

International orders: £10

Return shipping fee (if not quality issue): £20

🌍 4. Do you support international delivery?
Yes, we support international delivery to most countries/regions, and the shipping fee is a uniform £10.

💳 5. What payment methods are supported?
We support common credit cards, debit cards and a variety of mainstream payment platforms to ensure safe and convenient transactions.

🔄 6. How to apply for a return or exchange?
Please contact us by email within 14 days after receiving the goods, stating the order number and reason. The returned goods must be kept in the original packaging and unused state.
📧 Email: mioyes.ltd@ay9s4.com

🧾 7. What if the goods are damaged?
Please contact us by email within 48 hours after receiving the goods and provide photos of the damage. We will arrange a refund or reissue for you according to the situation.

🔍 8. Can I cancel the order?
If the order has not been shipped, you can contact customer service by email to apply for cancellation. If it has been shipped, it must be processed according to the normal return process.

📍 9. What are the ways to contact you?
You can contact our customer service team via the following methods:

Email: mioyes.ltd@ay9s4.com

Tel: +44-2072545202

Address: 46 De Beauvoir Crescent, London, England, N1 5RY

If you have any other questions, please feel free to contact us and we will serve you wholeheartedly.
Thank you for choosing MIOYES LTD and we look forward to seeing you again!